Personal Health Insurer Accuro was transferred to UniMed on 31 May, following the approval of the Reserve Bank of New Zealand (RBNZ) earlier this year.

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What does this mean for Members?

In practical terms, you won’t notice much, if any, change. The portfolio transfer means Accuro Members are now UniMed Members and UniMed is now listed as the insurer on your policy. Your points of contact at Accuro remain the same and you can reach Accuro the same way as always.

Note: If you pay your premiums manually, you’ll need to change the bank account you have saved. Please refer to the letter Accuro and UniMed have recently sent with the new bank account number. You can talk to your Velocity Financial Adviser or give Accuro a call if you need help with this 0800 222 876.

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Will this affect my policy, cover or benefits?

No, the transfer has no impact on your policy, cover or benefits. The only change is that your policy lists UniMed as your new insurer.

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Who do I contact if I have a question about my policy or a claim?

You can contact your Velocity Financial Adviser, or you can keep contacting Accuro in the usual way by using 0800 222 876 or emailing info@accuro.co.nz.

Claims can also be made in the same way you always have via the Accuro member portal, or via email to claims@accuro.co.nz or post to PO Box 10075, Wellington 6140. If you have a claim or pre-approval that has already been sent to Accuro and/or accepted, then this will be processed as usual.

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Have Members been notified of the transfer?

All Accuro policy holders were sent confirmation that the transfer was proceeding in late May.

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Has Accuro been taken over?

No. According to UniMed, the proposal for Accuro to join UniMed was developed in the best interests of Members as the cost and demand for healthcare increases. While the Accuro Health Insurance Society will be wound down by the Accuro Board, the Accuro brand will continue, and you will continue to receive the same cover and benefits as defined by your existing policy.

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What new opportunities does this transfer bring?

As the cost of healthcare services and demand for those services increases, UniMed believes that the scale provided from being part of a larger entity provides the best opportunity to meet the challenges of increasing healthcare costs and premium affordability, and deal with unexpected operational and financial shocks that might occur.

The bigger scale and financial strength of the combined entity also means UniMed will be in a better position to develop new products and services and continue to innovate in the future.

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Any questions?

Please get in touch with your adviser or Accuro for more information.

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